Woodworking Projects and Plans

Quality Guarantees

Where do you get your designs?

Over the years, we have identified a number of talented artists and made exclusive arrangements with them to etch the artworks you see on our site.

Some of them are big name artists. Others are up-and-comers. All of them bring a touch of personality to their work to add a special flair to your home.

How do you make such detailed etchings?

Other etchings grind deeply into the surface of the glass, erasing any possibility of fine details and crunching the glass surface into tiny shards that leave a rough surface where it's been etched.

But run your finger over the etching you receive from us. You'll find the etching so delicate that the etched surface feels almost as smooth as polished glass.

That delicate etch is what gives you such detail.

Yet, delicate as it is, your etching is still permanent. Clean it, polish it as much as you like. We guarantee you will never get it to fade or wear away.

Display your etching in your home wherever it will make the most impact. Gaze at the delicately contrasting shades this process brings to it. Enjoy a feeling of realism beyond anything you ever expected from etched glass.

Do you do these etchings by hand or by machine?

A special accent for your home should be more than just something spit out of a machine. And with us, it is.

Skilled artisans etch each piece individually; no etching is done by machine. Yet every etching of the artwork you choose is identical. Your etching will look exactly like what you see on the website.

What does all this mean for you? Etching each piece individually means that human eyes inspect your etching at least five times throughout the process of etching, assembly, and shipping. That ensures that you receive only the best.

How long will my etching last?

Go ahead and polish your mirror as much as you want. Your etching will never fade or wear off. We will gladly replace any etching that fails to live up to this guarantee.

Contact us toll-free at 1-800-215-9441 or by email at any time to replace a defective glass. Note: this lifetime guarantee does not apply to broken glass except within the first 10 days after shipment as below.

Will my mirror reflect like a normal mirror?

Your mirror will sparkle as bright as any mirror you've ever seen. Our pictures show them reflecting a plain gray background to give you the clearest possible view of the design.

But hang the mirror that you frame on your wall and whatever is gray in the pictures will reflect whatever background is around it, just like any other mirror. Whatever is lighter colored in the pictures is etched and does not reflect.

Is your glass sturdy enough to use in tables?

Pick up the glass in your hands. The weight alone will show you with how sturdy it is. All the glass we use in our tables is 1/4", double-thick glass to give you a glass top that will stand up to any normal use.

Is it possible to break it? Yes. But don't worry that any little tap or weight will shatter it into a million pieces. You'd almost have to be trying to break it to get it to break.

Don't be foolish with it, but don't worry that it will snap under the weight of a book or a coffee mug. You'll understand what I'm talking about when you pick it up. It will surprise you with how heavy it is.

How sturdy are the hangers you sell for coat racks?

Hang the heaviest of your coats on the sturdy brass and porcelain coat hooks on the coat rack you build. Or leave them uncovered so you can enjoy the elegance of their antique brass finish and porcelain tips.

What will you do if my order is damaged in shipping?

Contact us toll-free at 1-800-215-9441 or by email to let us know. We'll ship a replacement for the damaged item right away at no further charge.

How often do items arrive damaged?

The possibility that your order will arrive damaged is very small. We've been shipping glass and mirrors for more than a decade and work closely with UPS to ensure that our packaging can protect your purchase from their normal handling process.

But, unfortunately, damage sometimes happens despite our best efforts. If your order is one of the few that arrives damaged, we'll replace it right away at no further charge.

What happens if I change my mind about my order?

If you change your mind before we ship (usually within two business days), call us toll-free at 1-800-215-9441 and we'll cancel your order immediately.

If you are dissatisfied for any reason with your order after it arrives, call or by email us within 10 days of receiving it and tell us the problem.

If you want to exchange your order for another, comparably priced item, we will ship you the replacement at no additional cost for the item or for shipping. And we will arrange free shipping of your original purchase back to us.

If you choose to return your order, we will refund you 100% of the price of the item. You pay only the cost for shipping to your home, but we will arrange for and will pay the cost of shipping back to us.